Support

Please select the device you're using from the options below to install the proper remote assistant program

  1. Download the Windows installer here
  2. Open the downloaded program (It may be in your Downloads folder)
  3. When the program loads, give your technician the 9-digit code for remote troubleshooting
  4. When you are ready to end the support session, quit the program
    • This will close the program and the technician will not be able to access your computer
  5. If you do not wish to keep the program on your computer, you can delete the downloaded program
    • No additional steps are provided as this program does not save any additional components to your computer
  1. Download the Mac installer here
  2. Open the downloaded program (It may be in your Downloads folder)
  3. When the program loads, give your technician the 9-digit code for remote troubleshooting
  4. When you are ready to end the support session, quit the program
    • This will close the program and the technician will not be able to access your computer
  5. If you do not wish to keep the program on your computer, you can delete the downloaded program
    • No additional steps are provided as this program does not save any additional components to your computer
  1. Download the Splashtop SOS Android app here
    • You can view the tutorial here
  2. Open the installed app
  3. When the app loads, give your technician the 9-digit code for remote troubleshooting
  4. When you are ready to end the support session, quit the app
    • This will close the app and the technician will not be able to access your device
  5. If you do not wish to keep the program on your device, you can uninstall the Splashtop SOS app
  1. Download the Splashtop SOS iPhone app here
    • You can view the tutorial here
  2. Open the installed app
  3. When the program loads, give your technician the 9-digit code for remote troubleshooting
  4. When you are ready to end the support session, quit the app
    • This will close the app and the technician will not be able to access your device
  5. If you do not wish to keep the app on your device, you can uninstall the Splashtop SOS app

To recieve a phone call for additional support please use the link below:

Please fill out this contact form